Voice concierges aren’t the only assistants in the future 

The smartphone has changed just about every aspect our lives. Sometimes for better, sometimes for worse. From the way we travel, to the way we access information, calm or entertain ourselves to the way we share memories with loved ones – it’s been dramatically altered by simply having this robust computer in our pockets.

The changes brought about by the smartphone have not only had an incredible effect on the consumer, they’ve also affected mobile carriers, the AT&T’s and Verizon’s of the world, that have largely lost their position as the gatekeepers of the mobile device as a result.

Once upon a time, you might recall, carriers were the big fish in a small pond. Back when mobile media was in its nascent days, the carriers had what was called a “walled garden,” where they recommended what users could (and couldn’t) see.

 

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